Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@blacktopproducts.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at sales@blacktopproducts.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Duties, Taxes, and Tariffs

Any duties, tariffs, taxes, or customs fees associated with a return are the responsibility of the customer.

  • Returned items must not be shipped with unpaid duties or tariffs.

  • If duties, tariffs, or customs charges are incurred upon return and paid by us, those amounts will be deducted from the refund.

  • If unpaid duties or tariffs prevent us from receiving the return, the package may be refused and the refund denied.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@blacktopproducts.com.

Restocking Fee

A 25% restocking fee applies to all returned items and will be deducted from your refund.

Original shipping and handling costs are non-refundable.